PATIENT GUIDE

Patient Rights & Responsibilities

Every Patient and/or Family has the Right:

Every Patient and/or Family has the Responsibility:

To considerate and respectful care.
To obtain from his physician complete information concerning his diagnosis, treatment and prognosis in a language that the client can be reasonably expected to understand.
To receive from his physician information necessary to give informed consent prior to the start of any procedure and or treatment.
To refuse treatment to the extent permitted by law and to be informed of the consequences of his action.
To expect every consideration of his privacy concerning his own medical care program.
To expect that all communication and records pertaining to his care should be treated as confidential.
To expect that, within its capacity, the hospital must provide a reasonable response to his/her request for services.
To obtain information regarding any relationship of his hospital to other health care and educational institutions in so far as his care is concerned.
To be advised if the hospital proposes to engage in or perform human experimentation affecting his/her care of treatment.
To refuse to participate in such research projects.
To expect reasonable continuity of care.
To examine and receive an explanation of the hospital bill, regardless of source of payment.
To know hospital rules and regulations that apply to his conduct as client.

Admission Procedure

Admission is so easy in just 3 steps......

Step 1

Patient proceeds to the Triage Area for evaluation and registration.For emergency cases, patient proceeds directly to treatment.Patients with “Direct-To-Room Order” should make prior arrangement with the Admitting section.

Step 2

Resident Doctor assesses patient and refers to the Attending Physicain. If for admission, the attending Physician orders for patient admission through the Resident Doctor.When admission is not necessary, the Resident Doctor prescribes appropriate management and Nurse gives discharge instructions before a patient goes home.

Step 3

Patient for Admission: Folk completes the admission process and accompanies patient for transfer to the assigned room. Patient is now officially admitted.

Visiting Hours

We care for our patients so we welcome family members and friends to visit their patients.

Visiting hours are to be strictly observed as follows:

Private Rooms: 9:00am - 12:00nn

3:00pm - 8:00pm

Ward: 9:00am - 12:00nn

3:00pm - 6:00pm

ICU: 11:00am - 12:00nn

5:00pm - 6:00pm

Philhealth

UPON ADMISSION

Where can a PhilHealth Member get the form to be accomplished?

The patient will be given the CF1 form to be accomplished by the PhilHealth Member and Employer. A list of required documents that need to be submitted upon discharge will also be given.

DURING YOUR STAY

Have the documents checked by PhilHealth staff ahead of time to avoid delay and non-deduction of benefits (PhilHealth section is located at the Business Office – Window 1).

What are the important requirements for PhilHealth Benefits?

CF1 – Claim Form 1: Accomplished and originally signed by member and employer
Proof of payment of premium contributions at least 6 months paid prior to confinement

What is the additional requirement for a Government Member?

Claim Form 1 duly signed by the authorized person in the office/company

What are the additional requirements for a Private Member?

Claim Form 1 duly signed by the authorized person in the office/company
Proof of Payment of Premium Contribution (itemized)

What is the additional requirements for a Indigent/Sponsored Member?

Original Certificate of Eligibility with validity period

What is the additional requirement for a Self-Employed/Individually Paying Member?

Proof of payment of premium contributions 6 months paid prior to confinement with official receipt

What is the additional requirements for an Overseas Worker?

Copy Of MDR With Payment Information

What is the additional requirement for a Senior Citizen/Lifetime Member/Non-Paying Pensioner?

No requirements needed as long as previous category is updated

UPON DISCHARGE

What should the Member do upon Discharge?

Submit all the complete required Philhealth documents approved by Philhealth staff upon discharge at the billing section.

For any questions/clarifications, you may contact SPHI’s PhilHealth Office at (033) 337-2741 to 49 local 6315.

Accredited HMOs

HMOs

AVEGA

Coordinator: DR. MELBERT DIVINAGRACIA/ DR. AMADO LAVALLE JR.

BENEFICIAL LIFE

Coordinator: DR. NOEL BERNASOL/DR. REYNA PAZ ALIPAO

COCOLIFE HEALTHCARE

Coordinator: DR. HELEN SUYO

COOPEERATIVE HEALTH MANAGEMENT FEDERATION

EASTWEST HEALTH CARE

Coordinator: DR. NOEL BERNASOL

Local: 7310

ETIQA

Coordinator: DR. ENRIQUE HIPOLITO

FLEXICARE

Coordinator: DR. RODROSE TREVELEGIO

Local: 6210

HEALTH MAINTENANCE, INC.

Coordinator: DR. LORELIE SIRILAN/ DR. MICHAEL BELONIO/ DR. MELBERT DIVINAGRACIA

INTELLICARE

Coordinator: DR. MELBERT DIVINAGRACIA/ DR. AMADO LAVALLE JR.

KAISER INTERNATIONAL

Coordinator: DR. MELBERT DIVINAGRACIA

LIFE & HEALTH HMP INC.